Shop Policies

Welcome to Dani's Crafty Crafts

I am a small business based in South Gloucestershire UK.

I cut the all the items in my Shop and work my magic to make something special just for you.

Everything you see here is individually handmade, from start to finish, using only quality materials and never 'ready to decorate' blanks. 

I always use quality timber, but sometimes use reclaimed timber, however this will be advertised on the listing. Most of my work is bespoke and made to order but I also have some ready made items in stock. 

Having said that I am always looking for ideas and inspiration and happy to work to your requirements as I love a challenge and the idea of working in collaboration with you to achieve something individual and bespoke so please do get in touch if you'd like something different.

You can message us an email at daniscraftycrafts@gmail.com
 
Payment
 
I accept payment via Direct Checkout through the checkout or with PayPal.  

Payment is to be made at time of order. Postage is only charged per order, not per item. 
 
Any questions or queries please feel free to email me at daniscraftycrafts@gmail.com
 
Shipping
 
I ship most items worldwide, please just ask for postage details if your country is not available in the postage drop down box.

Expected turnaround time is typically 5-7 working days, from date of payment although I will do everything to get your order to you as quickly as possible. I will however always keep you updated of any delay. 
Mothers Day, Fathers Day and Christmas are extremely busy times, as a consequence your items may take a little longer. Please allow upto 14 working days from date of order before your item is posted.

If you require your order sooner, as for example babies arrive when they are ready or for a specific date then please do ask and I will do everything I can to get it done for you in time.

Postage within the UK is an estimated at 3-5 days; with My Hemres courier, or 1-2 days with Royal Mail 1st class.
Delivery to other areas (including overseas) will be sent via Royal Mail Internationally Signed & Tracked delivery and estimated at 5-10 days days although sometimes delays do happen and it can take longer.

All items are dispatched in the appropriate packaging to ensure safe delivery to you. We cannot be held responsible for damage or Loss caused via the courier.

You may need to pay customs, duties or taxes on your purchase in your jurisdiction. These charges are not included in the cost of shipping and are your responsibility as the buyer.

Some countries may open parcels as part of random quarantine checks. All products are checked to ensure they are safe for transport to other countries and are also packaged correctly in accordance with guidelines. 

Please check all your shipping details before purchase - Icannot be held responsible for incorrect shipping addresses, in particular to work places where items are accepted.
 
Refunds and Exchanges
 
If you have any issues with your order PLEASE contact me as soon as possible so that I can resolve it. 

UNPERSONALISED ITEM RETURNS AND EXCHANGES MUST BE MADE WITHIN IN 7 DAYS OF RECEIVING ITEM. BUYER pays return shipping costs (to return to me and reship new item).Of course, I hope that you will absolutely delighted with your order and never need to return anything. However, I am aware that occasionally this is unavoidable. 
 
You will receive a full refund providing that all goods are carefully repackaged and returned in re saleable condition.
 
Please note that Unless faulty, items that are personalised, bespoke or made-to-order to your specific requirements; are non-refundable: 

Return postage is entirely your responsibility. It is advisable for you to obtain a proof of posting when returning items, as they remain your responsibility until we have received them. In the event that the goods are not in resaleable condition,we reserve the right not to provide a refund.

I can't refund due to damage in shipping or due to damage on your plaques for where you store them. Remember cold, heat & moisture can ruin your plaques. If you have purchased a plaque for outside, we will have sealed and waterproofed them before they leave us, you will have been advised that they will still need further treatment especially where placed in adverse weather conditions, in particular very cold conditions, very hot conditions and extreme wet.
 
Return address is:
Dani's Crafty Crafts
St Mary's Church House,
Eastbury Road,
Thornbury,
Bristol,
BS35 1DR.
 
 
 
Additional policies and FAQs
 
**Please note** I can not be responsible for the misspelling of any personalisation details sent. Please check all details carefully before sending.